Current Shipping Status
3 months ago
– Thu, Feb 08, 2024 at 09:41:51 PM
To all of our backers
First of all, please allow us to apologize for how much time has passed since our previous update and for the lack of progress in the shipping of rewards. In this update, we'd like to inform you of the current situation.
Since the resignation of the previous coordinator prior to the previous update, we haven't been able to adequately carry out a handover of duties, resulting in a situation where we're unable to respond to your comments and address change requests in a timely manner. In addition, we haven't been able to respond to most of the emails and individual inquiries we have received from our customers. We sincerely apologize for all inconvenience caused by our lack of foresight.
We're currently cooperating with our suppliers to create a new shipping schedule of rewards for each project. We will provide another update between February 20th and February 22th to give you a more concrete schedule.
We will also try to provide as many images as possible for each product. Due to security and privacy issues at the shipping warehouse, we are not able to go there and take pictures immediately, so we cannot guarantee that we will be able to provide these images in the next update, but we will provide them as soon as possible.
We will endeavor to provide updates every 2 to 3 weeks, or when we have updated information, to let you know the status of preparation and shipment.
Thank you for your continued support!
Change of shipping address information
7 months ago
– Wed, Oct 11, 2023 at 03:24:39 AM
Change of shipping address information
To all Backers
We really beg your pardon for not being able to answer individually to the mails we are receiving for changing address.
We are receiving and checking all the address change requests sent to Kickstarter and to our Frontwing USA mail support. From October 23 we will start updating the addresses on Backerkit.
After all the address changes will be updated, we are going to post an update about it, as well we are going to send individually an address change confirmation communication.
In case after the address change update, there will be backers who have not received a confirmation mail, please contact us.
Additionally, the requests received by Frontwing Japan Support have been shared with us and they will also be updated.
Please wait till the next update.
Current Shipping Status
7 months ago
– Sat, Sep 23, 2023 at 06:30:17 AM
Greetings everyone,
Sorry for the space between this and the previous update. Today we want to share with you today the shipping status for the following projects.
・Sharin no Kuni: Please check the latest update for more information
・Wonderful Everyday: Shipment scheduled to begin in October (confirmation of shipping address information: 9/28 - 10/12)
・ISLAND: Shipment scheduled to begin in October (confirmation of shipping address information: 9/28 - 10/12)
・Loca-Love: Shipment scheduled to begin in October (confirmation of shipping address information: 9/28 - 10/12)
・Grisaia Phantom Trigger (vol.3-vol.5): Shipment scheduled for November (confirmation of shipping address information: 10/6 - 10/22)
・Grisaia Phantom Trigger: The Animation: Shipment scheduled for November (confirmation of shipping address information: 10/6 - 10/22)
For projects not listed here and for items that have not yet shipped, we will be posting another update in September. Please be patient as we will be updating the shipping schedule and confirming your information in the update.
For those supporters who have notified us of address changes since the last update, we will change the registered shipping address. We apologize that we have not been able to reply to each of you individually due to circumstances beyond our control.
We apologize for any inconvenience this may cause to our supporters, and we ask that you please continue to wait for our shipping information.
Current Shipping Status
8 months ago
– Thu, Aug 31, 2023 at 05:31:48 PM
Hello everyone,
Let us first apologize for the long absence without updates on our part.
As some of you might already know due to being backers of that project, we were focusing on our oldest campaign, “Sharin no Kuni” because we are planning to ship its rewards during the month of September. However, due to various problems including staffing issues we are currently trying to overcome the hurdles and proceed with this plan.
We are currently working on the schedule for “Sharin no Kuni”, and when we do so we plan on working with the schedule below:
- Sharin no Kuni: planned for September (address check: until mid-September) *please refer to the campaign itself for more details
- Wonderful Everyday: planned for September-October (address check: until mid-late September)
- ISLAND: planned for October (address check: until the first of October)
- Loca-Love: planned for October (address check: until the first of October)
- Grisaia Phantom Trigger Vol.3-Vol.5: planned for October-November (address check: until mid-October)
- Grisaia Phantom Trigger: The Animation: planned for November-December (address check: until the first of November)
We believe that this update is not sufficient to explain the details of each project, so we will update you with more details within the next two weeks.
We will also let you know about shipping updates for remaining rewards other than the above in their campaign pages during the month of September.
We deeply apologize for making our backers wait this long, and we will keep working on getting everyone’s rewards shipped.
Current Shipping & Manufacturing Status
over 1 year ago
– Wed, Oct 12, 2022 at 04:57:01 AM
Hello everyone, this is Frontwing’s International team.
Our apologies for the long absence without updates.
The schedule we shared with you in the previous update fell through due to the restrictions that are still in place for shipping to certain countries and the difficulty of securing containers for these places to which we cannot use either SAL or EMS.
However, we have been able to reorganize our schedule with our shipping and warehouse partners and will be proceeding with the necessary preparations. Starting from next month, we will be updating you at fixed intervals with shipping progress, and also photos when possible.
Thank you very much for your patience and understanding.
